Thank you for using Safe Water Devices, LLC (“SWD”). We understand that choosing and working with software and service partners involves a great deal of trust on your part and we respect your privacy. We take this trust very seriously and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices.
SWD encourages you to review the privacy policy statements of websites you choose to link to from SWD so that you can understand how those websites collect, use and share your information. SWD is not responsible for the privacy policy statements or other content on websites outside of the Service.
What Personal Information We Collect
In general, you can browse our site without revealing any personally identifiable information about yourself. At various times, you may decide to provide us with personally identifiable information. This information may include, but is not limited to, your name, your home, billing, or other physical address, your email address, and your phone number, and certain information about your dock and watercraft. If you engage the Service, we collect billing and credit card information (although we use a third-party payment processor, as described below). This information is used to complete transactions with us.
We may also collect non-personally identifiable information. This information may include, but is not limited to, your IP address, your Internet service provider, browser type, operating system, access times, referring website addresses, and clickstream data. This information is used for the operation of the site, to maintain the quality of the site, and to provide general statistics. We may gather additional personal or non-personal information in the future.
How We Collect Your Personal Information
In addition to collecting personal information that you provide to SWD, we may collect data through cookies, web beacons, pixel tags, and other monitoring technologies that enable us to track the actions of users of our site and help personalize your experience with our site.
Pixel tags or web beacons are tracking devices on websites or emails that can monitor the behavior of users visiting a website or users that are recipients of an email. Cookies are small text files that are placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SWD pages, or register with SWD, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the SWD features that you customized.
You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete cookies from your hard drive once you leave a website. If you choose to decline or delete cookies, you may not be able to fully experience the features of the site or websites you visit.
How Your Personal Information is Used
SWD collects and uses your personal information to operate its site and deliver the Service you have requested. SWD may also use your personally identifiable information to inform you of other products or Service available from SWD and its affiliates. SWD may also contact you via surveys to conduct research about your opinion of current Services or of potential new Services that may be offered.
SWD may post customer stories or testimonials on the site, which may contain personally identifiable information. If you wish to request the removal of your customer story or testimonial, you can contact us directly to do so.
SWD does not sell, rent or lease its customer lists to third parties.
SWD may share data with trusted partners to help facilitate or perform certain Services on our behalf, including order fulfillment, shipping, payment processing, web hosting, web analytics, marketing, customer support, or to send you email or postal mail. All such third parties are prohibited from using your personal information except to provide these Services to SWD, and they are required to maintain the confidentiality of your information.
SWD may keep track of the pages our users visit within SWD, to determine how users are using the site and improve the experience and operation of the site.
SWD will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SWD; (b) protect and defend the rights or property of SWD; and, (c) act under exigent circumstances to protect the personal safety of users of SWD, or the public.
Use of Mobile Numbers for SMS Notifications
SWD collects mobile numbers to send real-time SMS alerts related to hazardous electricity levels detected by SafeWater360 devices. These alerts are critical for safety purposes and are not used for marketing or promotional messages. Mobile numbers are collected as part of the registration or account setup process and are used solely for safety-related communications.
Opt-In Process for SMS Notifications
End-users explicitly opt-in to receive SMS notifications during the account registration process. Consent to receive these messages is obtained through acknowledgment of SWD’s Privacy Policy and Terms of Use. Users are informed that SMS messages are critical for safety alerts.
Message Frequency and Nature
SMS messages are sent only when safety thresholds are crossed or when conditions return to safe levels. The frequency of messages is determined solely by the occurrence of safety-related incidents.
Opt-Out Mechanism
End-users can opt-out of receiving SMS notifications at any time by replying “STOP” to any SMS message. Once an opt-out request is received, no further SMS messages will be sent to the user.
Security of Your Personal Information
SWD secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Your Choices Regarding Collection and Use of Your Information
As discussed above, you can choose not to provide us with any information, although it may be needed to use our products and Service.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from our website, you may not be able to access portions of our site.
Children Under Thirteen
SWD does not knowingly collect personally identifiable information from children under the age of thirteen, in accordance with the Children’s Online Privacy Protection Act (“COPPA”).
Opt-Out Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving communications from SWD that are promotional in nature. Opting out of receiving communications with us does not affect our communications with you via telephone or email related to products or Service you purchase from us. Users may opt-out of receiving communications from SWD by contacting us at support@safewater360.com.
This Privacy Policy Last Updated: December 1, 2024